Privacy Policy

Our privacy policy covers the collection, use and disclosure of personal information that may be collected by us whenever you visit our website, contact us via telephone or visit our office in person. Our use of your personal data will be governed by this Privacy Notice.

Cornwall Estates is a controller for the personal information that it collects and will treat your personal information in accordance with the General Data Protection Regulations (GDPR).

The (GDPR) categorise some personal information as ‘special’ (information relating to health, race, religion, ethnic origin, sexual orientation, religious belief) and specifies that information of this nature requires specific justification for collection.  

What information do we collect;

General

We collect your name, phone number, email and postal address.

Service Provision

By law we are required to collect further information from you when providing certain services (acting as your selling, letting or management agent).  This can include the collection of information relating to your identity, photographic identification (passport, driving license), information relating to your address (utility bill, bank statement).  In a circumstance where you are not the legal owner of the property, and/or are acting as a representative, we will require further information such as power of attorney, grant of probate, guardianship order.

Relationships & Connections

In accordance with our statutory and regulatory obligations we will confirm whether you have any close connections / relations with any member of staff at Cornwall Estates or its board of directors.

Letting

If you are letting a property through Cornwall Estates we will collect your bank account details to arrange payments of rent due.  If you are a customer of our holiday letting services, we will require information relating to your payment method, this will include credit/debit card details and / or bank details.  We may retain your credit or debit card details for the purposes of holding a damages deposit method of payment.

Property Purchase

When you have asked us to source a property on your behalf, including being a member of our mailing list, we will collect information relating to any specific requirements you have, including area, access, size, budget, preferences.  If you are proceeding with a purchase of a property on the register of Cornwall estates, in order to comply with money laundering regulations, it may be necessary for us to collect information relating to your personal financial situation, including proof of identity (photographic & address proof) together with proof of funds (bank statements).

How do we use your information;

We are only permitted to use your personal information for purposes we have a legal basis for doing so. These are; for performing the contract which we have entered into with you (selling, letting your property). For complying with a legal obligation. For employment related purposes.

Where the processing is necessary for us to carry out activities for which it is in Cornwall Estates legitimate interests and necessary for us to promote our business and measure the reach and effectiveness of our campaigns. You have the right to opt out of receiving this information at any time.

Processing necessary for us to operate the administrative aspects of our business efficiently, this will include verifying the accuracy of information that we hold about you and create a better understanding of you as a customer.

We will share personal information with our regulators, governmental or quasi-governmental organisations, law enforcement authorities and with courts, tribunals and arbitrators as may be required from time to time in order to comply with our regulatory and legal obligations.

If you do not provide the information requested for the purposes of performing a contract we have proposed, we will not be able to perform our contract with you and may not be able to provide services to you or continue to provide certain services to you. We will explain when this is the case at the point where we collect information from you.

How do we store your information

Our files are stored on our secure management systems. Access is restricted on our systems to those within the business who are required to have access to your information for legitimate business purposes.  Hard copy documentation is stored in locked cabinets.

How long do we keep your information

The period for which we will keep your personal information will depend on the type of service you have requested from us. This may vary depending on where we have regulatory obligations to retain your information for a longer period.

Your rights

You have a right to remain informed of how we use your personal information and obtain access to your personal information that we hold.  You can request that your personal information is corrected if you believe it is incorrect, incomplete or inaccurate or request that we erase your personal information if we are continuing to process it beyond the period when it is necessary to do so or are relying on consent as the legal basis for processing and you withdraw consent.  You can request that we erase your personal information if we are relying on legitimate interests as the legal basis for processing and you object to this processing and there is no overriding compelling ground which enables us continue with the processing or if the personal information has been processed unlawfully, if it is necessary to delete the personal information to comply with a legal obligation.

You have a right to ask us to restrict our processing activities if your personal information is inaccurate, unlawful or if we no longer need the information but you require us to keep it in order to exercise or defend a legal claim.

You have a right to request a copy of certain personal information that you have provided to us in a commonly used electronic format such a CSV files.

You have a right to object to our processing of your personal information where we are relying on legitimate interests or exercise of a public interest task to make the processing lawful.

You have a right not to be subject to wholly automated decisions which produce legal effects or which could have a similarly significant effect on you.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@cornwallestates.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to sales@cornwallestates.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Policy

What are cookies?
Cookies are text files which a website may put on your computer or other device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way.
Cookies serve many functions. For example, they can help us analyse how well the website is performing, to remember your username and preferences, or allow us to recommend content we believe will be most relevant to you.

What sort of cookies does the website use?

1. Essential cookies
Some cookies are essential for the operation of the website. For example, some cookies allow us to identify registered users and ensure they can access their registered users only pages. If a registered user opts to disable these cookies, the user will not be able to access all of the content that a registration entitles them to.

2. Functionality Cookies
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your saved searches and properties you have added to your shortlist.
If you have any queries regarding this Cookie Policy please contact us by e-mail at sales@cornwallestates.co.uk

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 14/05/2018.